Field Operations and Maintenance Manager at Bright | Y Combinator (2024)

Bright

Sunrun for the developing world

☀️ About Bright:

Hey there! We’reBright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem - working hard to simplify the process through automation.

In just a few years, we've become Mexico's #1 residential solar financier. We’ve coordinated everything needed to get solar on homes - from financing to installation - so customers can go solar with no money down. We've raised funding from top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio. They believe, like we do, that we can grow exponentially while having fun and being one of the best places to work in solar.

💼 About the position:

Join us as aField operations and maintenance managerto bring clean solar energy to Mexico! Work with ourOperations and Maintenance teamto guarantee all installers on the field solve system issues super fast and with minimal customer friction.. You'll be responsible for managing the performance of a team of analysts and contractors, the team budget and developing the short and long term strategy to guarantee maximum process efficiency of our Operation and Maintenance team.

🥇We’re looking for someone who:

• Has >3 years of experience in the Maintenance field preferable focused on maintenance of photovoltaic systems.
• Has the following skills:
  • Communication:
    • Has to be able to communicate concisely and provide direction to the team in a SMART way.
  • Organization:
    • Has the ability to organize the team's activity focusing on prioritization.
  • Negotiation:
    • Has the ability to look for win-win situations with installers and understands installer’s needs to propose solutions to problems.
• Can influence other people:
  • Understands the dynamics to make commitments with other people

💻 Your tasks and responsibilities will be:

• Project management:
  • You will be in charge of making sure that the systems problem are solved within SLA and budget.
• Preventive Maintenance Planning and Execution (Desirable):
  • You will be responsible for making proactive maintenance to systems to prevent failure and make sure systems produce above guarantee.
• Budgeting and Cost Control:
  • You will be responsible for negotiating costs and conditions with installers to make sure you can give preventive maintenance for all projects within budget.
• Installers staffing:
  • You will be responsible for creating incentive programs for installers to make sure they deliver WOW experiences to customers and have availability to solve any problem in a 2 week timeframe.

🎯 Your Key Results will be:

At Bright we operate on theObjective Key Results systempioneered at Intel and used widely at Google and many tech companies. For this specific role, your Key Results (upon which your success will be measured) is:

• Objective: Ensure customer’s satisfaction by solving system issues on the expected time.
  • Key result: Canceled visits from installers = 0
• Objective: Ensure systems are producing above guarantee.
  • Key result: 100% customers tickets closed within corresponding priority SLA
• Objective: Make Bright systems profitable for Bright in the long term
  • Key results:
    • Overhead OpEx: <$10.15/kw/yr for Residential and $2.54/kw/yr for Industrial
    • Marginal OpEx: <$14.4/kw/yr for Residential and $8.29/kw/yr for Industrial
    • Insurance: <$4.93/kw/yr for Residential and Industrial

✅Benefits:

• The opportunity to learn firsthand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
• Possibility to earn equity at Bright.
• Private health insurance.
• Access to cost-free mental health care.
• Parental leave.
• Access to top tier mentorship programs.
• Remote work.
• Remote work (40 hrs a week).
• Salary range: 25kMXN to 35k MXN monthly gross.

Founded:2014

Team Size:100

Location:Mexico City, Mexico